Click on the course title for course content

• Effective Personal Assistant Workshop

• Customer Care

• Customer Care - working with internal customers 

• Professional Telephone Techniques

• Dealing with difficult customers / people

• Essential Business Skills Programme for Apprentices, Trainees and Graduates

• Effective Receptionist / Telephone Techniques

• Recruitment Interviewing & Selection 

• Head Hunting Training Programme

• Effective Meetings WorkshopChairing Effective Meetings

• Contributing to Meetings

• Minute Taking Techniques

• Effective Written Communication Skills 

• Effective Business Report Writing Skills 

• Introduction to Presentation Skills 

• Powerpoint for professional presentations and events

• Creating and Delivering Professional Presentations

• Introduction to Coaching & Mentoring

• Train the Trainer (one-to-one) 

• Train the Trainer (for groups)