Course objectives
To be able to handle customers on the telephone and face to face in a professional manner.
To become more confident in their role and therefore better able to provide effective support.
To recognise the importance of the role as an ambassador for their organisation.
Content
The receptionist’s role
Creating a professional image
Your best voice
Telephone techniques
Effective communications in the workplace
Administration and organisation skills
In this workshop participants will be involved in exercises and will be encouraged to draw up an action plan.
Duration
One day or two half-day workshops
“Jane was animated and was an enjoyable speaker. Jane was very informative and was able to answer all of our questions”
“Jane is well liked by my team, is always reliable to do a great job and is very flexible in a range of soft skills training. I would not hesitate to recommend Jane to others”