Course objectives

To develop the skills needed to coach and mentor others towards improved performance. 

To understand how to set up the coaching and mentoring process, and how to facilitate a session. 


Content

Introduction to coaching and mentoring 

Personal attributes 

Understanding personality traits 

Active listening & questioning 

Coaching and mentoring tools 

Highlighting the knowledge or skills ‘gap’ 

The Grow Model 

Focus groups - Action Learning Sets 

How to give constructive feedback 

 

During the course there will be a chance for the delegates to create and practice a coaching session. 


Duration

One day

 

Jane was animated and was an enjoyable speaker. Jane was very informative and was able to answer all of our questions
— Cory Logistics – Management Development Programme
Jane is well liked by my team, is always reliable to do a great job and is very flexible in a range of soft skills training. I would not hesitate to recommend Jane to others
— General Manager, Private Hospital