Suitable for
suitable for Executive Assistants, Personal Assistants or Secretaries
Course objectives
The main objective of this workshop is to enable the delegates to understand what makes people effective and efficient, by using skills and techniques in these three key areas:-
Content
Business Writing Skills
The importance of effective written communications
Grammar, punctuation and spelling
Clear, concise and positive writing styles
Practical exercises using letters and report
Minute taking skills – note taking and typing minutes
Email versus the telephone
Time Management Skills
Understanding your own ‘drivers’ – assessment
Prioritising tasks and organising time
Reducing wasted time
How to handle necessary interruptions
Personal organisation – PC and filing systems
Being pro-active versus reactive
Reducing stress levels
Communication Skills
Verbal and email communication
Internal relationships and external customers
Assertive communication techniques
Relaying feedback or constructive criticism
The delegate will have a number of practical exercises to complete on the day and will come up with an action plan.
Duration
One day
“Jane was animated and was an enjoyable speaker. Jane was very informative and was able to answer all of our questions”
“Jane is well liked by my team, is always reliable to do a great job and is very flexible in a range of soft skills training. I would not hesitate to recommend Jane to others”