Course objectives
To increase effectiveness and confidence when selling over the telephone.
Content
What is consultative selling?
Selling to the right person
Getting past the gatekeeper
Your best voice
Questioning techniques
Listening skills
Selling the features, advantages and benefits
Overcoming objections
Making appointments
Closing the sale
Setting objectives
Cold calling
Delegates are encouraged to review their own working practices and identify areas for personal improvement. They will be involved in exercises and role-plays and will receive feedback.
Duration
One day
“Jane was animated and was an enjoyable speaker. Jane was very informative and was able to answer all of our questions”
“Jane is well liked by my team, is always reliable to do a great job and is very flexible in a range of soft skills training. I would not hesitate to recommend Jane to others”