This is a good course for newly appointed team leaders or supervisors, or those who would like a ‘refresher’ workshop.
Who is this for
Course objectives
To develop the techniques necessary to ensure efficient and effective team management.
Content
Identifying your role and responsibilities
Motivating others, including the importance of praise
Delegation
Giving and receiving constructive criticism
Developing listening and questioning skills
Dealing with difficult situations
Handling 1-2-1 meetings with your team
Role-plays for all of the above situations
This workshop reviews the importance of forging links between team and individual goals and includes creating an action plan for implementation back at work.
Duration
One day
“Jane was animated and was an enjoyable speaker. Jane was very informative and was able to answer all of our questions”
“Jane is well liked by my team, is always reliable to do a great job and is very flexible in a range of soft skills training. I would not hesitate to recommend Jane to others”