Course objectives
To increase effectiveness and confidence when selling over the telephone to existing customers.
Content
Understanding your Customers’ needs
The importance of image and first impressions
Building rapport with customers
Voice tone and enthusiasm
Questioning techniques
Listening skills
The importance of repeat business
Cross-selling
Selling the features, advantages and benefits
Overcoming objections
Closing the sale
Delegates will be involved in exercises and role-plays and will have feedback given and time to self-assess.
Duration
One day with an option of a follow-up day / personal coaching after the course
“Jane was animated and was an enjoyable speaker. Jane was very informative and was able to answer all of our questions”
“Jane is well liked by my team, is always reliable to do a great job and is very flexible in a range of soft skills training. I would not hesitate to recommend Jane to others”