Course objectives
This course is designed to enable the delegates to be more confident, influential and persuasive at work, through recognising the link between communication skills and the impact they can achieve. This course also includes an introduction to negotiating with others.
Content
Defining communication and the communication process
Using your voice to advantage - tone, pace and style
Identifying barriers to effective communication
Building rapport
Using assertive, positive language and voice tone
How inner dialogues affect our communication
Self assessment – how to identify your level of assertive, aggressive or passive communication ‘style’
Persuasive and influential communication
Words and phrases that can either help or hinder the influencing process
Understanding and developing more active and effective listening and questioning
The negotiation process - working to a ‘win-win’ outcome
Setting your objectives and deciding your own limits of compromise
Analysing the other person’s negotiating position
Participants will be involved in many exercises and will receive feedback. They will be encouraged to draw up a self-assessment and action plan.
Duration
One day
“Jane was animated and was an enjoyable speaker. Jane was very informative and was able to answer all of our questions”
“Jane is well liked by my team, is always reliable to do a great job and is very flexible in a range of soft skills training. I would not hesitate to recommend Jane to others”