This course can be used as an ‘assessment centre’ to highlight those people in an organisation who have potential in the future for promotion or management positions. It is also useful to highlight strengths, improvement areas and further training needs in individuals.
Course objectives
To close the gap between self-concept and external image.
To develop the confidence to take the initiative and project a positive image.
To set goals for applying knowledge and skills at work.
Content
The importance of adopting and projecting a professional image
Maximising strengths, recognising and minimising weaknesses
How to make the best of yourself, including confidence building techniques
Client awareness and customer care
Working as a team to maximum effect
Understanding emotional intelligence
Assertive negotiation
Personal organisation
This workshop includes a number of practical exercises, followed by comprehensive feedback. Participants are also encouraged to carry out self-assessment and to prepare a personal action plan.
Duration
Two days (a gap of four weeks in between day one and two)
“Jane was animated and was an enjoyable speaker. Jane was very informative and was able to answer all of our questions”
“Jane is well liked by my team, is always reliable to do a great job and is very flexible in a range of soft skills training. I would not hesitate to recommend Jane to others”