Course objectives
To enable delegates to understand and practice the necessary skills and techniques to enable them to communicate effectively with clients and colleagues.
Content
Understanding the barriers of communication
The effect of our attitude and behaviour on others Image
Johari Window – tapping into our ‘blind spot’
The skills of communication – listening, questioning and observation
Anticipating reactions and choosing the right approach
The importance of matching words with body language
Gaining co-operation and commitment from others
Coping with pressure
In this workshop participants will be involved in exercises and will be encouraged to draw up a self-assessment and action plan.
Duration
One day
“Jane was animated and was an enjoyable speaker. Jane was very informative and was able to answer all of our questions”
“Jane is well liked by my team, is always reliable to do a great job and is very flexible in a range of soft skills training. I would not hesitate to recommend Jane to others”