Course objectives
To enable delegates to understand and practice the necessary skills and techniques to enable them to communicate effectively with their teams, clients and colleagues. In this one day course there is a chance for the delegates to self assess and understand their natural communication style and therefore consider where they may need to adapt it where necessary, to deliver ideas and project tasks when communicating at work.
Content
What is ‘emotional intelligence?’
Understanding the barriers of communication
The effect of our positive attitude and behaviour on others
The power of ‘inner dialogues’
How we come across and the image we portray
The skills of communication – listening, questioning and observation
The importance of matching body language with words
Delivering a message or ideas to others
How to motivate and engage others
Assertive versus aggressive language
Negotiating to get a win/win outcome
The ‘self perception inventory’ and the ‘behaviour types’ (assertive, aggressive passive traits) assessments will be used in this workshop and participants will be involved in many exercises. They will be encouraged to draw up a self-assessment and action plan.
Duration
One day
“Jane was animated and was an enjoyable speaker. Jane was very informative and was able to answer all of our questions”
“Jane is well liked by my team, is always reliable to do a great job and is very flexible in a range of soft skills training. I would not hesitate to recommend Jane to others”