Course objectives
To understand what Emotional Intelligence is, how it relates to our every-day lives at work when communicating with others, and to increase self-awareness, personal effectiveness and people skills.
Content
The benefits of being Emotionally Intelligent
IQ and EQ
Personal competence – Self Awareness and Self Management
Social competence – Social Awareness and Relationship Management
Why emotions are important in effective communication
Recognising emotions and their impact on behaviours
Why what we feel triggers negative and positive thoughts
Our responses – choice or habit
Emotional Hijacking – rash decisions and procrastination
Shifting from negative to positive mental states
Using verbal and non-verbal language to engage others
Listening with empathy
Personal Development Plan for future implementation
Duration
Whole day or two half-day workshops
“Jane was animated and was an enjoyable speaker. Jane was very informative and was able to answer all of our questions”
“Jane is well liked by my team, is always reliable to do a great job and is very flexible in a range of soft skills training. I would not hesitate to recommend Jane to others”